Delivery options
All orders are shipped from our UK warehouse. We offer the following shipping options below. All orders above £100 qualify for free untracked shipping.
UK delivery options
01
Standard (untracked service)
2—3 days
£4.50
02
Express
Next day by 2pm
(if ordered by 10am)
£8.00
Worldwide delivery options
01
Standard (untracked service)
3—7 days
£10.00
02
Tracked
3—7 days
£15.00
03
Express
1—3 days
£20.00
Estimated postal times
We post your goods as soon they are ready, usually via the Royal Mail. The estimated postal times stated above do not include the processing time from when we receive your order to handing over your package to the courier/ postal service. The timeframe guidance given above is based on working days and does not include weekends and public holidays. The estimated postal times are approximate and timeframes can vary.
Please be aware that international untracked and tracked orders can sometimes take up to 4 weeks. The delivery time depends on the local/ national postal provider and necessary customs clearance.
We recommend you to upgrade to the tracked postal service, where available. This will enable you to check the status and safety of your package.
Import duties and VAT/ Sales tax – UK & EU
All orders to the UK and EU include VAT/ Sales tax and import duties. We pay these on behalf of you to the local governments. Parcels are shipped via DDP. This means no additional import charges are due when your order is delivered.
Import duties and VAT/ Sales tax – Rest of world
All orders are despatched from the UK. Any import duties and VAT/ Sales tax are the responsibility of the customer. We advise that you check prior to purchase your country’s terms and conditions for any associated costs.
Shipping address
Please ensure that when placing your order you provide us with the correct delivery details. Loss of items due to an incorrect shipping address is the sole responsibility of the purchaser.
Goods in transit
Please be aware that once we have confirmed your order is despatched, liability for your package is passed over to the delivery company. From this point the delivery company is responsible for delivering your goods in a prompt and undamaged manner. In the extremely rare event of damage or loss of items in transit, we will assist with re-claiming the goods or obtaining compensation. Once the matter is resolved (items are returned or compensation has been paid for the loss or damage) we will make any refunds due back onto your account.
Please note we are only able to take action for the loss of an item if it has not been delivered within 10 working days for UK, 25 working days for Europe and 32 working days for the rest of the world from the date of dispatch. We highly recommend where possible you use our tracked service to minimise the risk of loss and unpaid damage to your goods.
